Shipping Policy

Effective Date: July 17, 2026

Thank you for shopping with The Sienna Effect. Every garment is carefully custom-made to order, ensuring exceptional quality and craftsmanship.

Order Processing & Delivery

As all of our garments are made to order, please allow 25–30 business days for your order to be crafted, processed, and delivered. This timeframe includes production and shipping.

Delivery times may vary slightly due to order volume, holidays, weather conditions, or courier delays.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or message with tracking information, where available.

Delays

While we strive to deliver every order within the estimated timeframe, The Sienna Effect is not responsible for delays caused by courier services, customs, public holidays, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to investigate and provide assistance where possible.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support through the contact information available on our website.

Thank you for choosing The Sienna Effect. We appreciate your patience while we create a custom-made garment designed especially for you.